Privacy Policy

Last Updated:

MyClubSwap ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Data Controller

MyClubSwap is the data controller for personal data collected through myclubswap.co.uk.
Contact: hello@myclubswap.co.uk

2. Data We Collect

Account Data: Name, email, phone, address, payment details (processed securely via Stripe)
Transaction Data: Purchase history, payout records, club donation selections
Device Data: IP address, browser type, operating system, cookies
User-Generated Content: Product photos, descriptions, messages between buyers/sellers

3. How We Use Your Data

Process orders, payments, and seller payouts
Facilitate buyer-seller communication
Prevent fraud and ensure platform security
Send transactional emails (order confirmations, payout notices)
Improve platform functionality with your consent

4. Third-Party Processors

    We share data only with trusted service providers necessary to operate the platform:

    • Stripe: Payment processing & fraud prevention

    • WooCommerce & Dokan: E-commerce & multi-vendor functionality

    • Hosting Provider: Secure data storage

    • Analytics Tools: Anonymous usage statistics (with consent)

All processors are GDPR-compliant and bound by data processing agreements.

5. Data Retention

We retain personal data only as long as necessary:

Transaction records: 7 years (UK tax law)
Account data: Until you request deletion + 30 days
Messages: 2 years after last activity

6. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Rectify inaccurate information
Request erasure ("right to be forgotten")
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise these rights, email hello@myclubswap.co.uk. We will respond within 30 days.

7. Cookies

We use essential, performance, and functional cookies. For details, see our Cookie Policy. You can manage preferences via our cookie consent banner.

8. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, access controls, and regular security audits. However, no transmission over the internet is 100% secure.

9. International Transfers

Your data is primarily stored within the UK/EEA. If transferred outside, we ensure appropriate safeguards (Standard Contractual Clauses) are in place.

10. Children's Privacy

MyClubSwap is not intended for users under 16. We do not knowingly collect data from children. If you believe a child has provided data, contact us immediately.

11. Changes to This Policy

We may update this policy to reflect legal or operational changes. Significant changes will be notified via email or platform banner.

12. Contact & Complaints

For privacy queries: hello@myclubswap.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO).